Order Changes & Cancellations

Cancellation requests

Request cancellation within 12 hours of placing your order by emailing support@kslmade.com with your order number. After that, contact us to check what is possible.

Confirm your personalization by email

You must explicitly approve the personalization details by email before production. Check spelling, font, placement, images and all agreed choices carefully. Silence is not approval.

We contact the email address supplied with your order. Check your inbox and spam folder and reply to our email. If the email address is incorrect, contact support@kslmade.com.

Usual production takes 7–10 business days; fingerprint pieces can take up to 3 weeks. These estimates begin after all required details and your explicit email approval are complete. Approval delays move the dispatch estimate.

Changes before or after approval

Send corrections before approving. After approval, request changes promptly. Availability depends on production progress, and we will confirm what is possible before proceeding.

Address corrections

Email support@kslmade.com promptly with your order number and corrected address before dispatch. Changes are not guaranteed once an order has been dispatched.

Problems with a completed item

If your item is faulty, damaged or different from what was agreed, contact us and see our Returns & Refunds policy. Email approval does not waive your statutory consumer rights or your right to seek support for a faulty or wrong item.