FAQ

What can I personalize?

The collection includes names and initials, engraving, handwriting, fingerprints, photo lockets and birthstones. Each product page lists the options available for that piece.

Can I change the order of names or stones?

Where several names, stones or charms are available, enter or select them in the order you want. Review the summary in your cart before checkout.

How should I prepare an image?

Use a sharp, well-lit image without glare or filters. For a locket, keep the subject away from the edges. See our personalization guide for details.

Why is a product unavailable to order?

A piece may be unavailable while its options or pricing are being finalized. Contact us about the product you are interested in.

How long will my order take?

Production and delivery are separate stages. Check the product information and available delivery options before ordering. If you have a particular date in mind, contact us before placing your order.

Can I correct a detail after ordering?

Contact us promptly with your order number and the exact correction. A change may no longer be possible once production has started.

What if my order arrives with a problem?

Contact us with your order number, a description of the issue and clear photographs of the item and packaging. Keep the packaging while we review the issue. This does not limit any rights you have under applicable law.